MyFlatPal Privacy Policy
Effective Date: 26th February 2025
At MyFlatPal (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Swiss Federal Act on Data Protection and other applicable Swiss privacy laws. This Privacy Policy explains how we collect, use, store, protect, and, importantly, do not share your personal information when you use our website and services.
1. Data Controller Information
For any inquiries or concerns regarding your personal data, please contact us via email at: hello@myflatpal.com
2. Information We Collect
a. Personal Information You Provide:
• Registration Details: Your name, email address, and city or region, along with any additional information you choose to provide during registration.
• User Preferences: Details about your search criteria, budget, and lifestyle preferences when setting up your profile.
• Room or Listing Information: If you are offering a room, details about your property, rent, and house rules.
b. Automatically Collected Information:
• Usage Data: Information such as your IP address, browser type, operating system, and pages visited on our website.
• Cookies and Tracking Technologies: We use cookies to enhance your experience and to collect data about how you interact with our site. For more details, please refer to our Cookie Policy.
c. Payment Information:
If you subscribe to our premium services, your payment data (such as credit card details) is processed securely by our third-party payment providers. We do not store your complete payment details on our servers.
3. How We Use Your Information
We use your personal data exclusively for the following purposes:
• Service Delivery: To create and manage your account, provide you with access to MyFlatPal’s features, and personalize your experience.
• Communication: To send you updates, newsletters, and marketing communications (with your consent), and to respond to your inquiries.
• Service Improvement: To analyze usage trends, diagnose technical issues, and enhance our website and services.
• Compliance: To fulfill legal obligations and protect our rights and the rights of our users.
4. Disclosure of Your Information
We do not share, sell, or transfer your personal data with any external third parties. Your personal data is used solely for the internal functioning of MyFlatPal. The only exception is when we are required to disclose data to comply with a legal obligation or a valid request from a competent authority.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Although we strive to protect your information, no online system is completely immune to risk, and we cannot guarantee absolute security.
7. Your Rights
Under Swiss privacy laws, you have the following rights regarding your personal data:
• Access: You can request access to your personal data.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data by contacting us at hello@myflatpal.com, subject to legal obligations.
• Objection: You have the right to object to certain processing activities.
• Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at hello@myflatpal.com.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and personalize content. You can control the use of cookies through your browser settings. For more details, please see our Cookie Policy.
9. International Data Transfers
We do not transfer your personal data outside of our secure systems. All personal data remains stored and processed within our internal operations in compliance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via email at hello@myflatpal.com.